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Level 2
posted Mar 3, 2020 5:00:44 AM

It's been longer than 21 days and turbo told me it would be 2/22 I'm worried something's wrong

Is there any recourse when the check my refund status tells me nothing but my refund is being processed and a date will be posted sometime in the future?

0 4 323
4 Replies
Returning Member
Mar 3, 2020 5:02:25 AM

I filed on January 27th. You should only be worried if you don't have kids, then you should have gotten it by now. All of us that have children and claimed the earned income credit are taking a long time to process.

Level 15
Mar 3, 2020 5:03:50 AM

The refund dates supplied by TurboTax are Estimates only based on the IRS target of sending a tax refund within 21 days after being accepted.

 

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Then press 2 for personal or individual tax questions.
It should then transfer you to an agent.

Level 2
Mar 18, 2020 9:54:44 AM

When is Turbo Tax gonna step up, be ethical, and now the mistake and make it right with the individuals wronged

Level 15
Mar 18, 2020 9:59:42 AM


@tash8824 wrote:

When is Turbo Tax gonna step up, be ethical, and now the mistake and make it right with the individuals wronged


Sorry, have no idea what you are referring to.