This is what i have been doing and it worked!
Once you’ve set your language, don’t choose Option 1 (regarding refund info).
Press 2 for “For answers about you personal income taxes...” instead.
Next, press 1 for “For questions about form you have already submitted...”
Next, press 3 “for all other questions.”
Next, press 2 “for all other questions.”
When the system asks you to enter your SSN or EIN to access your account information, don’t enter anything.
After it asks twice, you will be prompted with another menu.
Next, press 2 for “personal or individual tax related questions”
Finally, press 4 for all other inquiries. The system should then transfer you to an agent.