Issue with the Refund Advance

I was accepted on Feb. 12 and I still have not received an email stating If I was accepted or not for the advance but on my TurboTax home page it’s says I was approved for 1500 and it should be on my on card within 24-48 hours. It’s now the 17th and still nothing. Can I get some help with this or some information of what is going on. Thank you prior to any help that is given.

340

Intuit Alumni

Feb 21, 2021 4:21:22 PM

Unfortunately, the updates to your Refund Advance information are only available through email communications.

We are unable to process sensitive information over the online forum.

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Issue with the Refund Advance