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New Member
posted Jun 1, 2019 5:53:36 AM

Is there a way to cancel a turbo prepaid card after you have withdrawn all of your tax return money off of it?

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16 Replies
Intuit Alumni
Jun 1, 2019 5:53:38 AM

Follow the below information to cancel your Turbo Tax Prepaid Card:

https://ttlc.intuit.com/replies/6529543


Level 1
Apr 9, 2020 8:14:21 PM

Cancel my card I'm not using it and don't want it

Intuit Alumni
Apr 10, 2020 8:27:43 AM

@Mario1968 You will need to call Customer Service to assist you with canceling your Turbo Prepaid card. The phone number is (888) 285-4169.

Level 2
Apr 17, 2020 1:39:24 PM

Turbo tax people are liars. You can't cancel and can't speak to anyone. Don't get this card. Plus there is a monthly fee.  

New Member
Apr 17, 2020 7:31:02 PM

I'm tryna cancel my card

Level 1
Apr 26, 2020 11:06:14 AM

There def is not and its bull**bleep** because after you spend it down to zero it keeps charging you and you cant cancel right now because of virus. This card sucks and is a bad idea.

Level 2
Apr 26, 2020 6:15:33 PM

If I threaten with legal action you would listen? -_- 

Level 2
Apr 26, 2020 6:26:06 PM

why are you guys keep lying to us?  Don't give me the standard response. Are your call centers open? is there not an email address we can contact? I understand the Covid is hitting everyone hard but is no excuse. Someone needs to handle this. Please do something. hitting another number besides 1,2,3,4 will not get anyone any where. I know its not you who is doing this. I get that but come on this isn't fair. I've been using you guys for years and we can't get this simple task done? what's going on? Stop please and cancel my card there isn't anyone trying to take a call. :'( 

 

Level 1
Apr 27, 2020 8:43:42 PM

I have emptied my account. I have called the number on the back of my card but nothing will cancel it. I have to pay a monthly fee? This is ridiculous...

Level 2
Apr 28, 2020 11:00:45 AM

I received a card with no refund and am trying to cancel it.  Did you get an answer?  The number given will not have a live person answer.

Level 2
Apr 28, 2020 11:01:20 AM

the automated system will not give you that option

Level 2
Apr 28, 2020 11:02:46 AM

This is a scam and I am reporting this to the Better business bureau and the FTC right now. 

Level 2
Apr 28, 2020 6:03:12 PM

I have tried app, web site.  Never can get to cancel card.  I took all money off card, but don’t want to pay service fee every month since not direct depositing or keeping $1000.00 on card.  Thank you for any help.

New Member
May 1, 2020 8:06:36 AM

I wanted to cancel my turbo card

Level 1
May 4, 2020 10:45:08 AM

I have tried every option on the automated customer service line.  NONE of them offer cancellation or lead to a live customer service representative. 

I will be informing this company in writing by mail of cancellation of this card.  Any attempt to charge fees after this action will be considered fraudulent activity by this company and will be reported.

Level 2
May 4, 2020 1:45:28 PM

That is what I have planned also.  Very disturbing to not have any live communication between us.  Good luck.