IRS says my refund was deposited March 16 but Bank of America never received it. I can't get help from IRS or Turbo Tax HEWLP

What do you mean you can't get help from the IRS?  I think they absolutely have to help you.  I think there is something you file so that they can try to track it.  Did you verify all the information you put for the direct deposit?  Do a bank search for "IRS" just to make sure you didn't get it?

They have to help you.  It can take months for them to reissue it if it was deposited to someone else by mistake, but they have to tell you what to do.

Call the IRS Refund Hotline at 800-829-1954 and use the automated system or speak with an IRS employee, or Go to “Where’s My Refund?” at IRS.gov or use the IRS2Go mobile app and follow the prompts to begin a refund trace. If your filing status is married filing jointly

https://www.taxpayeradvocate.irs.gov/get-help/refunds/lost-or-stolen-refund/#:~:text=Call%20the%20IRS%20Refund%20Hotline%20at%20800-829-1954%20and,If%20your%20filing%20status%20is%20married%20filing%20jointly