IRS Refund Status says "We cannot provide any information about your refund"

https://www.morningstar.com/news/dow-jones/2021050714107/where-is-my-tax-refund-millions-of-americans-are-waiting-for-the-irs-to-pay-up

First if TT says the return was accepted for processing then they have it for processing.   From time to time, as the return travels thru the processing pipeline, there will be no way to track it and this is normal.  And since returns are taking much longer to process this year all you can do is check the IRS site once or twice a week for a progress report.  

Thanks for response.  Are you suggesting that I should have a progress report on IRS Refund Status site?  I presume there is some sort of "progress report" given to some users, however, I do not consider "... cannot provide any information ..."  as being a "progress report".   So, do you think I will begin receiving a "progress report" once IRS begins to process the return?

Sadly the IRS tool is very limited ... it only has 3 steps. Received 

 (same as accepted for processing in TT ) then

for refund

 and last

sent.   A lot happens between the received and approved steps and it would be really nice if they put in a meter of some kind but this is all there is at this time.

The  WMR tool has been squirrelly a lot this year.  But you do also have to make sure you are using the tool correctly.   Even then a lot of people have trouble with it and experience what you report.

Double-check that your efiled returns were indeed accepted.  If you used Online TurboTax, log in and go to the Tax Home and check the efile status.

Here are some tips when using the IRS "Where's My Refund" tool:

https://www.irs.gov/Refunds

• Be sure you have waited at least 24 hours after acceptance before using the IRS WMR tool.
• Be sure you enter the correct SSN and filing status.
• Be sure you are using only the Federal refund amount.   Do not include any state refund or any total refund or net refund (Fed and State) that TurboTax may have provided on a screen.  
• Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option.)
• Look at your actual Federal return to get the Federal refund amount, i.e., your Form 1040, Line 35a.

• You can also try phoning the IRS refund hotline.  I've seen it work for some users when the WMR tool didn't.  800-829-1954

Another option is to sign into your account at the IRS and look at the transcripts ...

To obtain them online or by mail

https://www.irs.gov/individuals/get-transcript

Request Online
What You Need
To register and use this service, you need:

your SSN, date of birth, filing status and mailing address from latest tax return,
access to your email account,
your personal account number from a credit card, mortgage, home equity loan, home equity line of credit or car loan, and
a mobile phone with your name on the account.
What You Get
All transcript types are available online
View, print or download your transcript
Username and password to return later

Request by Mail
What You Need
To use this service, you need your:

SSN or Individual Tax Identification Number (ITIN),
date of birth, and
mailing address from your latest tax return
What You Get
Return or Account transcript types delivered by mail
Transcripts arrive in 5 to 10 calendar days at the address we have on file for you

I filed 11 months ago with TT...until today my IRS2Go has said "accepted", today they "cannot provide any information about my refund."  What now?

I can no longer access refund status or irs3go for status either.   I was told that the issue may be because we are in 2021 and the system can no longer show 2020 returns.  This seems to be not correct because it says they go back to latest return up to I believe 20 months.  Very frustrating

for me months my refund said "Your refund is still being processed." 

On January 1st of this year when I checked it said system down try again later.

Today January 3rd 2022 my refund status said " We cannot provide any information about your refund" 

anyone else having the same experience? What now? 

Exactly my issue.  I tried both the irs website and irs2go app.   Irs2go app says 2021 returns, but info I pulled from off IRS site says latest return, I believe back two years; however, I just pulled this contradictory information off their website:

How long will my refund information be available?

• For U.S. Individual Income Tax Returns filed before July 1: Around the second or third week in December.

You can check on amended returns for the past 2 tax years but not the original filing ... those have been closed down for the switch to 2021 tax year.  

Check you account instead ...  https://www.irs.gov/payments/your-online-account  

All it shows is what form I filed, my AGI and my return amount.  No status or what is happening with my return.

I am having exact same issue. Is there anyway we can check the status? This is really frustrating. I thought I was doing something, but it appears many people are experiencing the same issue. I filed in on Feb 10th, 2021 and still haven't got mine yet. 

To check the status of your refund, watch your checking account or mailbox.

someday, maybe around Easter time, your balance will jump.

I am going thru the same exact situation...if anyone has any info about what could be hapenning, please enlighten me 

It is now time for IRS to get ready for 2021 filings. In order to get status of your 2020 return you can check your transcript on IRS.gov or try to call the IRS at [phone number removed]. Do not push the button for refund  as it will only take you to the automated program which will say the same thing. 

That tool has been changed over to the 2021 tax year so you will no longer get updates on the 2020 return. 

Check your account transcripts instead :  

https://www.irs.gov/payments/your-online-account

If it has been shown up to now on the refund site then you know the IRS has your return and they are working on it.   

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

This was so helpful, especially in connecting me to a real person on the phone. Thank you so much!

Having same issue. In mid December it said should be issued in 21 days, now no info can be found and to check my social and refund amount

You will need to contact the IRS at 800-829-1040 for information.  They are the only ones who will be able to tell you what is happening with your refund. 

My refund said it was accepted now its saying that they cannot provide information 

This is actually normal for that tool ... as the return goes  thru the different stages of processing your return's progress can be unavailable from time to time ... this is nothing to be worried about ... just check again in a couple of days. 

Having same issue as others. Called IRS. Was told by automated service that they call volume it too high to take my call and try back another day. So really no way of finding out.

did they help you or tell you why the Where's My Refund tool doesn't provide any information?

Here is some great information for contacting the IRS if you need assistance. Their contact information can be found here, which does include their phone number. 

First, that is just the phone number. It doesn't tell you which menu selections you need to make to get an actual person. It's complicated and can take hours of going through the menu choices to find out how to get an actual person. TurboTax should spell this out better. Second, once you figure out which menu selections to use to get a real person you have to get lucky enough that call volume on that day is such that you are placed on hold and not told to call back another day after which you get disconnected. I can only imagine how long the wait time is if you're "lucky" enough to get that far!!