It is saying I can still print my state return and file it by mail, but I want to make sure there isn't an issue before doing so.
You can print your state return and mail it in or if you'd prefer to e-file it, please reach out to our customer service support reps for assistance with working past this error message.
If the program imported the information from the federal portion, it should be correct. Furthermore, there is no easy option to review the information in the state portion. Frankly, the interface revisions are not very good.
You need a better explanation other than paper file. Is this a withholding or wage issue? On the W-2, Box 1, 16, and 18 are the same as they should be and never caused an issue in the past. All withholdings are different and correctly entered. How can this be resolved without paper filing, especially since you let me pay the $20 state e-filing fee first before telling me there was an issue???
If you have "withholding and wage amounts on W-2 statement have same dollar amount" then review your entries again ... look at boxes 2, 17 & 19 this time ... did you accidentally enter the amount from 1, 16 or 18 by mistake ?
Sometimes this issue comes up if you've entered cents. Try using whole dollar amounts if you have, for example 2500.00.
It could mean you entered the W-2 twice.
Therefore, please review your Wages and Income section and revisit your W-2 entries. If you need to delete and reenter your W-2s, please follow the instructions below:
In TurboTax Online or CD/Download:
Review the link below as well for more information:
Once you remove, clear your Cache before logging back in and reenter the W-2.