If I paid for turbotax, but ended up not filing through it, is it possible to get a refund?

Possible, but I'd say not highly likely.  But there's no harm in asking.

 

Use the info below to contact TurboTax Customer Support during business hours.  

 

What is the TurboTax help phone number? 

 

 

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Not for the Online version.  Once you pay it’s too late to get a refund for the online version.  By paying you are saying you are satisfied.

 

The satisfaction guarantee only applies to the Desktop CD/download program

https://ttlc.intuit.com/questions/2562951-does-your-unconditional-60-day-money-back-guarantee-apply-to-turbotax-online