You can try asking,
Contact Customer Service this way
https://ttlc.intuit.com/replies/3300041
FOR REFUND:
In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US. It should show the wait times.
NOTE: If you need a refund, don't put the word "refund" in the question box or it will send you to the check the IRS tax refund status line. Try putting in "Billing Issues" instead.
You can try asking,
Contact Customer Service this way
https://ttlc.intuit.com/replies/3300041
FOR REFUND:
In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US. It should show the wait times.
NOTE: If you need a refund, don't put the word "refund" in the question box or it will send you to the check the IRS tax refund status line. Try putting in "Billing Issues" instead.
Or you can use the online refund request form:
https://support.turbotax.intuit.com/forms/refund-request.jsp