Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 1, 2019 12:17:47 AM

I've finished the 2016 return but can't e file because I can't acces the 2015 file that I did thru turbo. I need the gross adjusted income. I need help

0 1 347
1 Replies
New Member
Jun 1, 2019 12:17:49 AM

You will need to log into the same account  that was used last year. If you used our Federal Free product you will need to purchase PLUS benefits to retrieve that information (PLUS benefits must be purchased yearly in order to receive benefits) or you can go to https://www.irs.gov/individuals/get-transcript. If you purchased a product last year, your AGI will import to this years return or it will be on your Tax Timeline if you chooses not to import.

If you believe there are more than one account, you may want to try the account recovery process:
https://myturbotax.intuit.com/account-recovery/


Take a moment to look over this FAQ to ensure you are using the correct field for your 2015 AGI.
https://ttlc.intuit.com/replies/3301618

Follow this FAQ if you have access to the TurboTax Online account you used to file last year.
https://ttlc.intuit.com/replies/5574744