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New Member
posted Jun 3, 2019 10:11:52 AM

I still have not received my refund and it has never taken this long

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2 Replies
Intuit Alumni
Jun 3, 2019 10:11:53 AM

If your return was accepted less than 21 days ago, hang in there. It can take anywhere from a few days to 3 weeks to go from acceptance to approval. This time frame is unrelated to how, where, or when you filed and it isn't connected to how quickly you received your past returns.

Even though the IRS issues 9 out of 10 tax refunds within 21 days, it's possible your return may require additional review and take longer to process.

For some taxpayers, PATH Act requirements and other identity-protection safeguards implemented by the IRS may account for longer wait times.

Other things that can delay your refund include but are not limited to:

  • Liens, back taxes, or refund offsets;
  • Errors, inconsistencies, or missing information;
  • Identity fraud;
  • Form 8379, Injured Spouse Allocation, which can take 11-14 weeks to process.

Also, if you chose direct deposit, your financial institution may need another day or two to post the refund to your account, so keep that in mind.

If you are concerned and it's past 21 days, you can contact the IRS directly.

Call the IRS:  1-800-829-1040  hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.  

So after first choosing your language, then do NOT choose Option 1 (refund info).  Choose option 2 for "personal income tax" instead.

Then press 1 for "form, tax history, or payment".   

Then press 3 "for all other questions."

Then press 2 "for all other questions."  

- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything.  

- After it asks twice, you will get another menu.

Then press 2 for personal or individual tax questions.

It should then transfer you to an agent.

Related Information:

New Member
Apr 18, 2020 1:16:47 AM

Holy cow, what a horrible phone system. They need to give a hundred dollars to who ever can navigate there system. The money they collect is free. They should at least make it accommodating to the people that pay their hand out. I can’t wait for the day to come when we all tell them to shape up or we will starve them.