Read the criteria for claiming parents as qualified relatives:
CREDIT FOR OTHER DEPENDENTS
The $500 Credit for Other Dependents (aka “Family Tax Credit”) was signed into law as part of the 2017 Tax Cuts and Jobs Act and is in effect for tax years 2018 through 2025.
The credit allows taxpayers a credit for certain dependents that don't qualify for the Child Tax Credit, such as qualifying children age 17 or older, adult dependents, and dependents who have an ITIN.
To be eligible for this credit, the person(s) being claimed must fit the definition of a qualifying child or a qualifying relative, as defined here:
Qualifying child
Qualifying relative
Despite the name, a qualifying relative doesn’t have to be related to you. However, a nonrelative must have lived with you for the entire year.
On the other hand, a true relative isn’t required to live with you the entire year, as long as they are your:
Related or not, the person you’re claiming as a qualified relative must also fit these criteria:
They are a U.S. citizen, U.S. resident alien, or U.S. national;
They either lived with you for the entire year or are related to you;
The credit is $500 per qualifying dependent as long as the adjusted gross income (AGI) doesn’t exceed $200,000 ($400,000 if filing jointly). The credit goes down $50 for every $1,000 that the AGI exceeds the $200,000/$400,000 limit.