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New Member
posted Aug 14, 2021 3:36:37 PM

I received my tax refund. Then later a letter from the IRS 2644C that they need more time to answer my inquiry. I didn't have an inquiry.

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3 Replies
Level 15
Aug 15, 2021 2:31:41 PM

If the letter didn’t request information from you then you don’t have to do anything. 

New Member
Aug 16, 2021 4:11:00 PM

How do I figure out the inquiry? I went to the irs website, and it shows no inquiries. 
I cannot find a way to figure what is going on. 

Level 15
Aug 16, 2021 5:07:44 PM

@ mst12

 wrote:

How do I figure out the inquiry? I went to the irs website, and it shows no inquiries. 
I cannot find a way to figure what is going on. 

If you want to ask the IRS what caused that letter to be generated, here's how you can try to reach them, but it isn't easy.    They are quite understaffed especially during the Pandemic.  Only about 10% of callers get through.  Some users have said it was best when they first open for the day at 7 AM.

 

Is there an IRS phone number on the letter you received?  If so, I'd try that first; it may be more direct and less-used.  Otherwise, here's how to reach IRS general customer service:

 

IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday

 

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.  Then listen to each menu before making the selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions." 
  • It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
  • Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
  • Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
  • I usually use a speakerphone so I can work on something else while waiting.

 

TurboTax also has a free Audit Support Center for help with IRS letters.   While they likely won't specifically know what caused your letter, they might have some general info about that type of letter. 

To get the phone number, go to the link below, click the blue "Get Help" button, and follow the prompts.

https://support.turbotax.intuit.com/irs-notice/audit-support/