I received a green dot card this year instead of a netspend card .has anyone else received a green dot card ?any problems with the green dot ?

The date that the IRS gives you is the date deposited to your account , It may take the bank one to five days for them to update the deposit

I have gotten netspend every year for refund, this year it's turbo tax card. I still haven't recieved card, been since 2/24/18. I always recieved netspend within 5 days, and always before refund. Well refund us sitting in card, and its not arrived.

You may have to contact turbo tax so they can reissue you another card and see if they can expedite it.  You can contact them at:  1-855-646-8848.

I got the card , today it says it is closed , I still have 2000 on the card and no live person to ask what the hell happened!!! I will never use the card for taxes again

Also when I called they said it was closed and I would not be able to open an account with this bank again?? WTH?

Since this happened IRS should be issuing you a check then, Just contact the IRS to see if a check was mailed out.  1-800-829-1040

I called and the irs said the refund was sent to my card on feb 28... so I guess I am just screwed out of the 2100.00 that the turbo tax card took from me when they closed my account

They can't take your money if they closed your account , you automatically issue you a check.

The irs did not close my account the turbo tax card did, and when I call the number on the back of my card all I get is a robot, I enter all my info and it says this account has been closed and will not be able to open another account! So who will send me a refund? Turbo tax?

How do I get ahold of turbo Prepaid Visa to ask them to send me a check when no one will answer the phone and it hangs up as soon as they say this account has been closed?

Im going to give you turbo tax customer care number so they can look into this for you.  <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3300041">https://ttlc.intuit.com/replies/3300041</a>

Turbo tax cannot help, they said that once the refund isthe prepaid card it’s no longer their account

Well the next thing you can do is contact the IRS so they can investigate this and get your money back to you.  1-800-829-1040

Already tried that, the IRS said they sent to card and they have no more to do with it

I will ask my supervisor what else you can do.

I included contact information for green dot , turbo visa switched from green dot and now this is the contact information you need to help straighten out what happened:  <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4139949-how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-card">https://ttlc.intuit.com/questions/4139949-how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-card</a>

That is the number I have been calling for 2 days.. the money is on my card, I used the card fine for a week, still have over 2000 on it and it now says it has been closed, I cannot get a live person at that number

have you tried to lost and stolen line to see if they can transfer you to customer service.  It is asking for social security also you can enter that to get to the customer service line.

Yes did all of that, thank you

okay i wil let my supervisor know what is going on with customer service.

Thank you! I cannot get ahold of a live person on this matter.. all I want is a check for my money they still have

When I enter all my card info it says this account has been closed and you will not be able to open another card with this bank!! I don’t know how they can close my account with my money still there

And now the turbo tax card site has me blocked so I can no longer send them emails.. so yeah they scammed me and took my money

My account has been unlocked and my card reactivated!! Thank god!!