I purchased turbotax deluxe (ITEM# 1280542) at Costco. How can I return it? I already filed my tax refund 2018 at Turbotax on line. Costco does not accept to refund it.

My old computer (MAC) can not upgrade beyond os 10.10, while Turbotax required MAC os 10.12 or later. So I have to use On-line Turbotax to file my tax 2018.

Unfortunately, Costco does not take return it so I am writing this letter to find out the way that I can refund Costco Turbotax CD.

I have been using Turbotax last 6 years, and I won't need to buy Turbotax CD from Costco anymore, since On-line process was easier.

2641

Level 15

Jun 4, 2019 7:03:27 PM

See if you can use this online refund request form.

https://support.turbotax.intuit.com/forms/refund-request.jsp

If for some reason you can't use that form, here's how to phone Customer Support.

Use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

Where the form asks what product you are using, there should be a pencil icon to click to edit. Be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

https://support.turbotax.intuit.com/contact

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I purchased turbotax deluxe (ITEM# 1280542) at Costco. How can I return it? I already filed my tax refund 2018 at Turbotax on line. Costco does not accept to refund it.