This is mainly a user community forum. For anything account-specific in regard to fees, you'll need to phone Customer Support during business hours to discuss your situation. They may say that paying indicated acceptance of the terms, but I don't work for TurboTax, so you'll just need to phone and plead your best case.
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632