I paid $80 to E-file my taxes. At the end of the process I was unable to E-file and had to print my taxes and mail them in order to file them. Can I get a refund?

461

Level 15

Feb 3, 2020 6:32:12 AM

The TurboTax account fees are for the use of the software to assist in completing a tax return. The account fees are the same whether the tax return is e-filed or printed for mailing.

Returning Member

Mar 30, 2020 5:57:55 PM

That is not correct. I paid $44.99 for the State of Illinois software. When I attempted to e-file I was charged $24.99. I would like the $24.99 refunded since I had to print and send in the tax return. How do I request a refund of the $24.99?

Intuit Alumni

Mar 30, 2020 6:01:52 PM

The source below will include the Turbo Tax refund policy as well as help with requesting a refund.

https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-policy/00/25544

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I paid $80 to E-file my taxes. At the end of the process I was unable to E-file and had to print my taxes and mail them in order to file them. Can I get a refund?