I never recieved my prepaid card. I call the number but they asking for the card number which I dont have because I never recieve my card
05455
5 Replies
regeniacobia
New Member
Jun 6, 2019 12:45:56 AM
Hi, I recently had the same issue. Choose the one to report a card lost or stolen then it will ask for you other details. I believe it was 1 and then 1 again from the IVR selections.
austinkronz
New Member
Jun 6, 2019 12:45:57 AM
I do that, and it says my birthday is wrong. does anybody have some way to help? I cant even find a customer service rep after hours of trying.
wbspencer83
New Member
Jun 6, 2019 12:45:58 AM
I did that, and it said I had 2 cards, so they needed to know which one. Couldn't get past the enter your card number part.
austinkronz
New Member
Jun 6, 2019 12:46:00 AM
Did you get it fixed ? I have no idea what to do, and can’t access my refund
regeniacobia
New Member
Jun 6, 2019 12:46:02 AM
I am not sure about the date of birth or how to get past that because it accepted mine. My cards came today, reported both just in case and one of them was wrong.