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New Member
posted Jun 6, 2019 2:10:41 AM

I need help setting up my turbo tax prepaid card.?

Can I speak to a live person by phone?

0 5 899
5 Replies
Level 15
Jun 6, 2019 2:10:43 AM

Have you received the card already?

New Member
Jun 6, 2019 2:10:44 AM

Yes you can speak to a Turbo Tax specialist.  We're available 7 days per week from 5:00 a.m. to 9:00 p.m. PST.

  1. Sign in to TurboTax Online if you're not already signed in.
  2. Select Help (the "question mark" bubble) in the upper-right corner, and then Contact us.
  3. Enter your question, select Continue, and then follow the onscreen instructions to call us, get a callback, or schedule a call (options vary depending on your question).
    • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us on (800) 446-8848.

Returning Member
Mar 30, 2020 6:37:41 AM

I was never able to set a pin # up and ive been on the phone for over 6days sometimes 2hrs and cant get the right help just get locked out off my account 

New Member
Apr 24, 2020 2:18:48 AM

I need help setting up my turbo tax prepaid card 

Employee Tax Expert
Apr 25, 2020 7:27:57 AM

Please see the following link for information on how to get assistance with your card.

 

Info from TurboTax for Debit Card