If you weren’t approved, you will receive an email from First Century Bank, N.A. with the reason for denial and contact information if you have additional questions about the decision.
I called a number that I found here that someone posted it’s, [phone number removed] You can speak to someone that can help you. Just FYI, they told me if I’m denied I’ll get a letter within 30 days. Even though, every reply you read on this website tells you 24-48 hours. In my opinion, a lot of the information is misleading. They get you pumped thinking you’ll have some extra cash while you wait for your refund. You’re lucky if they don’t find a reason to deny you. I’ve been using Turbo Tax for years, even though they say it’s Free....somehow I still end up paying. I used H&R Block last year because I was tired of Turbo Taxes lies. This year I gave them another chance because they said I was Pre-Qualified for $750. Did everything the way I was supposed to, and like usual everything they state is misleading. I got denied because First Century Bank said I might have a federal tax offset. I call the number they give me and I don’t have any tax offset, which I already knew. So, this was a complete waste of time for me. Never using Turbo Tax again.