Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 3, 2019 10:43:41 AM

I mailed in my paper return over 6 weeks ago and haven't received it yet. I tried tracking it on the website but nothing shows up. Can i get in contact with someone?

How long potentially could my return take? 

0 57 23130
24 Replies
Level 15
Jun 3, 2019 10:43:42 AM

4 weeks after you print and mail it,  you can start checking IRS Where's my refund     <a rel="nofollow" target="_blank" href="https://www.irs.gov/refunds/">https://www.irs.gov/refunds/</a>

Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end.  That was for federal and state combined.

Did you also mail a state return?  Did you mail them in separate envelopes?  They go to different places.  Did you get a tracking number from the post office when you mailed it?

Intuit Alumni
Jun 3, 2019 10:43:43 AM

If it's been longer than 21 days since you filed your return, consider contacting the IRS directly to inquire about the status of your tax return.  You will find the contact number listed in the TurboTax FAQ below:  https://ttlc.intuit.com/replies/3302084

If it’s been

·         21 days or more since you e-filed

·         6 weeks or more since you mailed your return

·         Or if the IRS’s Where's My Refund page tells you to contact them

Then the IRS asks that you call them at these numbers

·         For individuals: 800-829-1040

·         For businesses: 800-829-4933

·         For those with hearing impairments: TTY/TDD 800-829-4059


New Member
Aug 2, 2019 2:49:51 PM

Having the same problem myself. I filed February 20th, mailed my stuff in...THREE times now! Each time paying the postal service fees. I can't get a hold of anyone over the phone from IRS, and the online system keeps coming back with nothing found. It's the most frustrating experience I've ever had with filing my taxes. It shouldn't be this **bleep** difficult. At this point, I don't know what to do. The government owes me money... 

Level 15
Aug 2, 2019 2:57:59 PM

Did you send it with Tracking info from the Post Office?  Sounds like you are mailing it to the wrong place.    Did you also mail a state return?  Where are you mailing it to?

New Member
Aug 2, 2019 3:03:51 PM

The IRS, USPS, and TurboTax have provided different addresses. I have an Ohio and Federal tax return. Does anyone know the correct addresses for those? Thanks in advance.

New Member
Aug 2, 2019 3:05:19 PM

Also, will I be penalized for turning in my return paperwork late? The rest has been completed online.

Level 15
Aug 2, 2019 3:06:46 PM

Well of course Federal and state go in separate envelopes to different places.  You can probably find Ohio address on the Ohio state website.

 

Here is where to mail a Federal return from Ohio

https://www.irs.gov/filing/ohio-where-to-file-addresses-for-taxpayers-and-tax-professionals 

Level 15
Aug 2, 2019 3:08:46 PM

WHOA!  What do you mean the rest has been completed online?  Did you efile?  

 

If you are getting a refund there is no penalty for filing late.  You can efile until Oct 15, 2019.  You have 3 years to file to get a refund.  

Level 15
Aug 2, 2019 4:45:43 PM

Ok ... in the FILE tab if you choose to mail in the returns the filing instructions pages for the fed & state returns will be part of the PDF file ... and it includes the correct mailing address for where you live for each return.

If you have mailed in the return multiple times then your return may be held up if the IRS believes there is income tax fraud happening.

If the return has been processing for more than 21 days then you can call the IRS …
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1

If it's been more than 90 days since the return was accepted then you can ask for help from the Tax Payer Advocate office:
At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

If you are unsuccessful with the Taxpayer Advocate for your area, you can also try the special IRS phone number for the Taxpayer Advocate Service at 877-777-4778.

More info on the Taxpayer Advocate Service:
http://www.taxpayeradvocate.irs.gov/about/who-we-are

http://www.irs.gov/Advocate/Taxpayer-Advocate-Service-6

Also see this article for more info on how the Taxpayer Advocate Service works:
http://www.irs.gov/taxtopics/tc104.html

Returning Member
Mar 16, 2020 1:16:43 PM

I mailed in my paper return over 6 weeks ago and haven't received my Oregon refund check.  I tried tracking it on the website but nothing shows.  I know that others filed after I did and have received there paper check in the mail

Returning Member
Mar 16, 2020 1:17:37 PM

This is not the Federal check.

Returning Member
Mar 16, 2020 1:18:23 PM

No, I owe on my Federal.  I mailed my tax returns to the State

Intuit Alumni
Mar 16, 2020 1:26:51 PM

@fastpatty Have you tried tracking your state refund on Oregon's Department of Revenue website? How do I track my Oregon tax refund?

 

If you're unable to track it online, you can also reach out to them via telephone. 

New Member
Apr 8, 2020 10:18:23 AM

I am sure the IRS has reduced employees on site to process tax returns right now. I mailed my Federal and Idaho State return on February 11th. The Idaho website shows that it has been received and being processed. However the Federal one does not show any update, now going on 9 weeks. What should I do in this case?

Intuit Alumni
Apr 8, 2020 10:23:32 AM

Turbo Tax will not have a status on your refund. If the IRS website says processing, this means they are working on it. Please continue to check their website.

 

Please use this link to track your refund from the IRS. https://www.irs.gov/newsroom/use-the-wheres-my-refund-tool

 

Tax Season Refund Frequently Asked Questions https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

New Member
Apr 8, 2020 10:28:08 AM

You did not understand what I said. I mailed 2 returns on Feb 11th. The IDAHO return has been received and is processing. The FEDERAL one shows no update, not received, not processing. What should I do in this case? I have tried calling them, but that is black hole currently.

Level 2
Apr 12, 2020 8:15:52 PM

Was this ever resolved? My current situation 🤦🏽‍I mailed in my return 5 weeks ago IRS2Go says n has been saying I am putting in the wrong info but I KNOW MY SS# I KNW HW I FILED N HW MCH I WAS DUE BACK!! How do I know it was even received with this foolishness goin on?♀️

Intuit Alumni
Apr 12, 2020 8:21:31 PM

To check on the return that was mailed in, please click here to contact the IRS.

Level 15
Apr 12, 2020 8:34:26 PM

For 2019 if you mailed your return the IRS posted an Alert...

Due to staffing issues, processing paper tax returns could take several weeks longer. Taxpayers and tax professionals are encouraged to file electronically.

 

From https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

Level 2
Apr 12, 2020 8:38:00 PM

Ok.... TY @ VolvoGirl but how do I knw it is even there?!! I’m ok with the wait it’s EXPECTED.... I JUST NEED TO KNW ITS WHERE IT IS SUPPOSED TO BE!!

Level 15
Apr 12, 2020 8:43:01 PM

The only way to really know is if you got a tracking number from the post office when you mailed it.  Or by calling the IRS at 1-800-829-1040. 

 

Did you mail it in a separate envelope from the state return?  Some people have been mailing both in the same envelope just to the state.

 

 

Level 3
Apr 15, 2020 12:58:22 PM

I am in the same situation.  Mailed my paper copy on March 1.  I received my State refund weeks ago.  IRS refund tool keeps telling me my information is wrong....It is not.  I went through the steps to request a transcript and it says I have not filed for 2019...SIGH.  The phone number is useless because all you get is a recording saying no one is working....SIGH again.  If I have to continue to wait for my refund, I will.  However, it would be nice to know that my return was at least received.  

 

Has anyone gotten any resolution to this mess???

 

 

New Member
Apr 20, 2020 9:46:39 AM

Did you ever get your refund? How long did it take after mailing it?

Level 3
Apr 20, 2020 1:18:46 PM

Nope.  Check My Refund tool still says there is no information which means it hasn't even been accepted OR was never received.  No one will answer the phones at the IRS so I guess I (we) just wait and hope it was received.  SUPER unhappy that there is no way to check to see if it is there.  One person said it is probably sitting in a mailbox somewhere waiting to be opened whenever people go back to work........It may be Fall before I get a refund at this rate.  Even more frustrated because I always e-file but my return kept getting rejected due to wrong social security numbers and there was nothing wrong with them.  I called the IRS before this started and was told to mail it because there was probably a glitch in their system.....I don't know.  It's just all a bad dream.