From a FAQ
The same sequence of events occurs if the IRS is still holding your refund 36 days after your original estimated refund date, except that we'll also debit the Pay With My Refund fee (if any) in Step 3.
The provision is spelled out in the Pay With My Refund Agreement, which you agreed to when you opted to pay with your refund.
In addition, by clicking the "I Agree" button below, you electronically sign and authorize Intuit (through its third party processor) to debit the TurboTax Fees, Additional Products and Services Purchased and any applicable sales tax from your bank account number identified in the Agreement below, in the event that you do not receive a tax refund that is sufficient to pay for them.
Kindly grant a deferment
The agreement was that you would be pay from refund. This is not proper. Perhaps my refund has not arrived because of something you did.
@dar112144 wrote:
Kindly grant a deferment
The agreement was that you would be pay from refund. This is not proper. Perhaps my refund has not arrived because of something you did.
On the email you received from TurboTax there is a phone number. Call TurboTax for how to pay the amount owed.
Also see this TurboTax support FAQ for information on payment of fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102
I agree. I am now being charged for my return that was "accepted" in which I now owe on. So it was not accepted and turbo tax is full of it.
@Zanghi
If your return was not accepted, it was either not filed or rejected and would not have been filed successfully. You must have filed a return for this process to have started. If you have not successfully filed a return, this needs to be addressed. You can fill this form out for someone to call you. Your return needs to be filed or have no fees. You should not be charged if your return was not filed or was filed and rejected only.
My return was accepted and still states that on my TT app. But I also got a letter from the irs saying I owe. I have also (for about a month now) been checking my status on the irs website and they have zero information on my return.
Thank you for the reply. I'm guessing my next steps are to call TT and find out what's going on. I'm not sure (or smart enough) to know what else I can do. I just think it's odd that TT would want to get paid before I see a dime.. I you would think the status of your return and paying for services would go hand n hand.
If the IRS sent you a letter saying you owe then you are not getting a refund anymore. They changed your return. So there is no refund to take the fees out of.
See What if the IRS reduces your refund or delays it.
And, Why you got charged,
You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.
How much was your refund? How much does the IRS say you owe now?
A common adjustment is if you claimed the Recovery rebate credit on 1040 line 30 when you already got the Stimulus payment or got the second one after you filed or reported the wrong amounts or entered the wrong amounts in the 2 boxes. If you entered the total you got for both rounds in the same box it would think you didn't get the other one. The IRS knows how much they already sent you. You might have tried to claim it again on line 30.
So if my return wasn't "accepted" why am I paying turbo tax for a service that I agreed to when at the time I agreed to their services the numbers were false? I'm never using TT again. If they don't provide accurate information I shouldn't have to pay them
My point being. When you agree to terms you are agreeing to everything that has presented before until that point. If those things change doesn't that change the agreement?
And no.. I didn't try to "reclaim" anything. My taxes are simple and typically don't enter anything beyond the first few lines
Did you have an amount on 1040 line 30? How much was your refund suppose to be? How much does the IRS say you owe?
Accepted does not mean Approved.
Accepted only means the IRS verified some basic info on it so they know it's really from you. After it is Accepted the IRS processes it then approves it before they send the refund.
What does Accepted mean
https://ttlc.intuit.com/community/return-status/help/what-does-accepted-mean/01/26285
What happens after your return is accepted
Way to ignore most of the point I was making about agreeing to terms. Sorry.. I'm not posting the specifics of my finances in a forum.
Its amazing how customers blame Turbo Tax due to their tax situations. Turbo Tax is not integrated into the IRS system. No third party filing agency is. Numbers are calculated based on what the customers input. If the IRS says you owe, then that is between you and the IRS, has nothing to do with Turbo Tax. And on some of your other post about be charged TurboTax fees before getting your refund. The agreement made when you agreed to that is that if you do not receive your refund by the date of the auto debit, that you authorized Turbo Tax to deduct the fees from your checking account. Your refund delay has nothing to do with the TurboTax, that is an IRS issue. Another issue I am going to explain here is when you prepare and file your return with TurboTax, you are paying for the service used. When you efile and it gets sent to the IRS, its an automated message from the IRS advised they have accepted it does not mean they have processed it. This year with the stimulus and unemployment tax credit has caused a huge delay in processing returns. Your return is sitting in line waiting. Until they process your return then it will show records that they have your return. Agents, example CSR's that work for IRS don't have access to your returns until they have been processed, that is why they say they don't see any record of submission yet, why, because it has not been processed yet! And that is the job of the tax agents that work for the IRS not the CSR's. Once efiled from TurboTax to the IRS, it is out of the hands of TurboTax. Its the same way if you would walk into an TurboTax office or H&R Block office. You pay to use the service, its the same as doing it online. You accepted terms when you used TurboTax online, even accepted the terms when choosing to pay fees from your refund. The agreement to deduct from your account was written right in front of you before you submitted. 3 emails were sent to advise of the auto debit. You had plenty of time to call Turbo Tax and advise of the auto debit.
Lol you wrote all of that but clearly didn't read the op. What a waste of time.
I'd love to reply to all of that. But definitely not gonna waste my time. But I will say, you have obviously never called turbo tax before. Because I did n if you read the replies before, lol, committing to such a long rant, you'd know I did.
I received a letter stating they need to verify my identity and after sending the information i received another saying it could take up to 60 days to process. If i pay the fee now, won't they still take their fee once the refund is finished processing?
@k0nk wrote:
I received a letter stating they need to verify my identity and after sending the information i received another saying it could take up to 60 days to process. If i pay the fee now, won't they still take their fee once the refund is finished processing?
See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102
I saw that already, it makes it seem it's gonna charge me and take my IRS refund fee as well. That's why I'm asking here
I have a similar situation to the op. But I didn't receive three emails asking for the payment amount. I received one email just stating I would be debited today. I don't have the money in my account because of what's going on. I get I esigned, but I didn't receive emails asking for permission. It just charged me. Most people choose the charge from refund option because they don't have the money to pay for the fee at the time. I get customers van be irritating and try to blame people but there are legit concerns and problems trying to be addressed by some people and just saying "you signed a contract" is just rude, unhelpful, and mean sometimes
I mean’t no harm or meaning saying’s in my response. But you have to look at it from a stand point. Example, you leased or got a loan to buy a new car, you choose a monthly day date to pay your car note every month by, before you walk out of the dealership with the car, you have to agree to the terms. Like me, I read before I sign instead of just checking the boxes that I agree. In some instances in this case same with the agreement with TT, some do not read and are just in a rush to file. 3 emails do go out, depending how its sent it can go to your spam or junk folder but they do go out. But lets go back to the car. You agree to pay by the 8th each month. Due date comes up, money gets pulled, your now negative cause you did not have the money in their. I am not being mean about this, but are you going to blame the bank that you agreed to pull the payment to pay the note or are you going to blame yourself because you didn’t meet your end of the contract? Tax time is discouraging to alot of people, especially this season. IRS is still behind as we speak, that is why that notice is set in this place in case it is delayed due to the IRS.
I still have not gotten my federal why am I being charge I filed with you and chose to get it removed from my federal but have not received my federal
@ctimmons187 wrote:
I still have not gotten my federal why am I being charge I filed with you and chose to get it removed from my federal but have not received my federal
See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102