The Turbo Prepaid Visa Card is usually delivered 5-10 business days after ordering it. If the 5-10 business days have passed already, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169
https://ttlc.intuit.com/replies/6419975
This number is a lie! I have not spoken with a love person in over 2 weeks and still no card!! This will be my last year using turbotax!!
All questions concerning the TurboTax Prepaid Visa card from Greendot, or your account with them, should be directed to their customer service. Find more information at https://turbodebitcard.intuit.com/contact-us
Are there any real **bleep**ing answers around here ? Y’all are Just giving the run around and no one can get ahold of anybody about the card that they never received
Please click here for the customer care contact number. Call the number then follow these steps (I have called the system to create these steps for you) :
After this point, the system says they do not recognize my entry because I did not order a card, so I am only assuming that if you ordered a card, they should either give you an option to get a new one sent or allow you to speak to an agent.
Please let us know if this works or if you need any additional assistance by responding to this post.
They give you no option . They ask for the last 4 digits of the card number (that you do not know because you never received the card) them the automated message basically says it can’t help you because you do not have the full information then hangs up on you .
When you call the Turbo Prepaid customer service, please select the option your refund has been deposited to a card that is not yours. This will allow you to be connected to the fraud department, which will allow you to speak with a human.
You deserve a raise. Finally talked to someone and hopefully the new card will be here Monday from what the fraud department said .thank you
You are very welcome! Glad you were able to get a resolution today and get things moving!
Please click the link below for assistance with your TurboTax Visa Debit Card. When you call the phone number, don't choose option 2. The system will repeat itself a few times, then you will get more options.
https://turbodebitcard.intuit.com/contact-us
I can't get to the fraud option.. And so I mived my money to my vault just because I'm afraid someone else is going to be able to use it
Have you received your card yet and has it been longer than 10 business days since your return was approved?
I have money on my card and no access to it it has not been sent every time I call and get to where it will connect me to a person it just hangs up I have kids and bills I need my money
For any assistance with your Turbo Prepaid Visa, please click here to contact customer service.
So i file a complaint with bbb and by the time i woke up the next morning i had an email from them saying that a request for a response was sent to green dot corp. I also had found the green dot corp number an extension number and i finally talked to a live person, they fed ex'd my card and im supposed to get it up to 3 biz days i call back tomorrow for the fed x tracking number. 8×6×66524×611 ext 3890 i was on hold for an hour
So i file a complaint with bbb and by the time i woke up the next morning i had an email from them saying that a request for a response was sent to green dot corp. I also had found the green dot corp number an extension number and i finally talked to a live person, they fed ex'd my card and im supposed to get it up to 3 biz days i call back tomorrow for the fed x tracking number. 8(eight)6(six)6(six)6(six)5(five)2(two)4(four)6(six)1(one)1(one) prompt 1 ext # 3890 i was on hold for an hour
You all are telling me that I already had a card but I never received a card from u all before
@Natasha42 Per the Turbo Visa Debit Card site: If you no longer have access to your Turbo Visa Debit Card, don’t worry. You can request a replacement card or request a check by either logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen. Your card will be delivered in 8-10 days and your check will be delivered in 14-21 business days. Please see How do I report my card lost or stolen? for additional information.
When you get to where it says havnt received card I follow all he prompts and it then says to enter the last 4 digits which I don’t have because I didn’t receive it