Here is your answer
https://ttlc.intuit.com/replies/6013570
since you have already used the Where's my Refund tool, I would suggest contacting the Irs directly@Individuals:
800-829-1040
Customer service representatives are available Monday through Friday,
7 a.m. to 7 p.m. local time, unless otherwise noted. Residents of
Alaska and Hawaii follow Pacific time. Puerto Rico phone lines are open 8
a.m. to 8 p.m. local time.
I hope this answers your question!