I am having the same issue and it seems noone will give me a straight answer, on who to talk to or were to go
Have both your returns been accepted? My federal has, but my state is still pending. I'm wondering if that's why. Maybe they both have to be accepted.
My state was just accepted last night, could be. Wouldn't it be great if a representative could chime in and give us both some useful information. The thi g I'm upset about is that if doesng go through and we are left with no word, money on card I really dont want. At this point I'm regretting doing this. I hope I'm wrong
I would call and ask someone but my phone is currently shut off. I need the money from this refund to pay my bill.
I dont even know who to call, I called yesterday and I got someone who literally had chickens clucking in the background. I dont even think they knew what the advance refund is. My gut is telling me this is all a scam for people to get green dot cards
I finally got an answer, in my case apparently I did not get the advance even though it said I was approved. My gut was right there are hidden conditions that are not even in the terms and. Condition per the associate I spoke with. This is a total scam to get people to put their money on the turbocard. I feel pretty decieved and I'm pretty upset about it. So turboxtax and any other associate that reads this I will be extremely vocal about this on all social media platforms. Just be honest that's all. You have lost an 8 year customer