The Turbo Visa Debit Card app/website is experiencing high volumes today due to stimulus payments being funded. To check your account balance, text “BAL XXXX” (XXXX is the last 4 digits of your card number) to 43411 to get your available balance.
You can check your account balance, text “BAL XXXX” (XXXX is the last 4 digits of your card number) to 43411 to get your available balance.
I've tried everything to log in and text to check my balance nothing is working
My card says restricted. I can't login to my account online. I try "forgot username" and it prompts me to enter in my personal info. Once I do that, it says try again later. I try and call, it hangs up! Whats going on!!!
You can request a replacement card by logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen. Please see How do I report my card lost or stolen? for additional information.
@Bigsteel67 Could you provide some additional clarifying information so we can give you an answer and assist you? Otherwise, please note the instructions on how to contact the Turbo Card customer service provided in this thread.
I am having same issues and is saying my card is inactive so can an expert please answer these type questions for us
You can contact customer service. Contact us. You can call (888) 285-4169.
Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.
No one in this user forum can access your Visa account or help with it.
For help with your pre-paid Visa card:
Call (888) 285-4169
There is a “Help” link in the top corner of the web site for the card:
https://www.turboprepaidcard.intuit.com/
LOST CARD
Ignore the prompt asking for your card number. Choose #1 for lost, stolen, or cards never received, then choose #2, enter SS# if prompted and continue following the instructions.
The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.