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New Member
posted Apr 10, 2023 6:29:05 PM

I bought a Turbo Tax download but my operating system is too old to use it. Can Turbo Tax give me access to an online version instead?

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1 Replies
Level 15
Apr 10, 2023 6:31:04 PM

You can use online, but you cannot pay using that license code.  The pricing is structured differently for online.   You will need to seek a refund for the CD/download and then pay for using online, according to the version of online that you use.

 

CD/DOWNLOAD REFUND   https://support.turbotax.intuit.com/forms/refund-request.jsp