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New Member
posted Feb 17, 2024 9:10:42 AM

I am trying to file NM Taxes 2023. At the end of the e-file it asks to print additional forms to mail to the government. When I go to print it crashes. What do I do?

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1 Best answer
Expert Alumni
Feb 17, 2024 9:33:15 AM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

2 Replies
Expert Alumni
Feb 17, 2024 9:33:15 AM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

New Member
Feb 24, 2024 5:15:10 AM

Thank you for your quick and correct response.  Should have posted here rather than trying to get answers directly from TurboTax.  You saved me a huge migraine:)