Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 1
posted Apr 10, 2020 10:11:31 PM

How would someone obtain their PIN if they don’t have a credit card or loan to use to confirm their identity? The IRS is closed due to covid 19. Any ideas?

0 4 615
4 Replies
Intuit Alumni
Apr 12, 2020 8:31:55 AM

Do you mean an IP PIN from the IRS?  Please see their information here: https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

 

 

 

[Edited 4/12/20 10:50AM CST]

Level 1
Apr 12, 2020 8:37:45 AM

Hi, yes it’s an IP-PIN. Online they say they are not taking any calls right now. My sister is trying to get her IP PIN to file her taxes and to receive the stimulus. She just filed for 2018 and needs to file for 2019.  But they are asking for a credit card number or loan to confirm her identity which she doesn’t have either. I didn’t know if there was another way. @HeatherPLO 

Expert Alumni
Apr 12, 2020 10:07:23 AM

This is the only option I am aware of.

 

If you need an IP (Identity Protection) PIN to file your taxes, you can retrieve your IP PIN online. Please click on this link: Get an IP PIN

Level 1
Apr 14, 2020 6:22:42 PM

Ok thanks. It’s not working for her. It wants a credit card or loan payment or tells her to call. Thank you for your help.