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New Member
posted Jun 3, 2019 10:43:13 AM

How long does it take to get my pre paid card in mail

1 58 7401
24 Replies
New Member
Jun 3, 2019 10:43:15 AM

You can expect your Turbo prepaid card to arrive in the mail 7-10 days after your return has been filed. If you don't receive it within 10 days, you can contact customer service at (888) 285-4169.


New Member
Jan 6, 2020 4:50:45 PM

Do i have to wait til i file my tax return to get the card even if my order was already submitted

Level 15
Jan 6, 2020 5:00:17 PM

What order?  Do you mean you e-filed?  The IRS will not begin to accept returns until January 27, so right now your return is just sitting on the server even if you e-filed it.

 

For help with your pre-paid Visa card:

Call  (888) 285-4169

 

There is a “Help” link in the top corner of the web site for the card:

 

https://www.turboprepaidcard.intuit.com/

Returning Member
Jan 29, 2020 2:52:02 PM

I havent got mine and it's been saying it's at the post office since the 19th

Level 5
Jan 29, 2020 2:55:57 PM

I received mines within 4 days. I filed the 24th got my card yesterday.

Intuit Alumni
Jan 29, 2020 2:56:49 PM

Once you’ve signed up for a Turbo® Visa® Debit Card, it’ll be delivered in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days). Your refund will be loaded to that card once the refund is approved and the IRS schedules a deposit date. For more information, please click here. To find your direct deposit date, please track your refunding by clicking this link

New Member
Feb 13, 2020 5:36:36 AM

I am completely done with TurboTax. Both my refunds have been accepted and are in my account on turbocard. It has been over 3 weeks and still no card. I have tried calling 2 different numbers, one asks for my card number which I don’t have and the other tells me I can’t speak to someone because I filed with the free edition. It looks as if my card is not coming and I cannot contact anyone for support. I need my money urgently and I have no way of getting help. I don’t know what to do they are so unhelpful it is crazy. 

Intuit Alumni
Feb 13, 2020 8:11:50 AM

If you think your card is taking an unusually long time to arrive, you can visit TurboDebitCard.com or call toll-free at (888)285-4169 to check the address they have on file for you, update your address, or have a new card sent to you if it's been longer than 10 business days.

 

When will I receive my Turbo Visa Debit Card

New Member
Feb 17, 2020 2:09:51 PM

I have not received my TurboTax refund card debit

Intuit Alumni
Feb 17, 2020 2:13:18 PM

As stated by TiffanyL above: If you think your card is taking an unusually long time to arrive, you can visit TurboDebitCard.com or call toll-free at (888)285-4169 to check the address they have on file for you, update your address, or have a new card sent to you if it's been longer than 10 business days.

 

When will I receive my Turbo Visa Debit Card

New Member
Feb 20, 2020 10:26:46 PM

How Do u request a New Card when the Robot on the other line keeps asking for the last 4 digits of a Card u havent received. It's been 11 Business Days For me tomarrow, seems I'm not the only one who's Having this Issue. My address is Correct also.

Intuit Alumni
Feb 21, 2020 8:04:03 AM

Don't worry, provided for you below is more information on how to request a new card and also some more FAQ with answers to help you. You will be able to log into your account so you can access your information.

https://turbodebitcard.intuit.com/help-faq-s#howtoreportlost

 

Level 1
Feb 22, 2020 8:14:12 AM

It's been more than 10 days and I have yet to receive my card The automated system won't give me the assistance I need what is the next step in tracking my card

Intuit Alumni
Feb 22, 2020 8:21:34 AM

Please click here for the TurboTax Visa Debit Card phone number and don't choose option 2, it will repeat a few times then you will get more options. 

Level 2
Feb 25, 2020 2:58:44 PM

Called the number and was told I have 2 cards when I havent even received 1. The number is beyond useless even after waiting for the other options .

Intuit Alumni
Feb 25, 2020 4:45:04 PM

@Viktorsdad Did you speak with a customer support representative?  If not, you should call back to speak with someone to confirm we have the correct address on file for you.

 

Reference:  When will I receive my Turbo® Visa® Debit Card? - Community

Level 2
Feb 25, 2020 8:48:18 PM

I'd love too but it dosent give me the option to

Intuit Alumni
Feb 25, 2020 8:56:56 PM

@Viktorsdad Have you reported your card as not being received?  If not, please click here for the customer care contact number. Call the number then follow these steps (I have called the system to create this steps for you) :

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birthdate. 

 

After this point, the system says they do not recognize my entry because I did not order a card, so I am only assuming that if you ordered a card they should either give you an option to get a new one sent or allow you to speak to an agent. 

 

Please let us know if this works or if you need any additional assistance by responding to this post. 

 

Level 2
Feb 25, 2020 10:32:25 PM

Yes, after I entered my social, birthday and zip it said I have to cards and to enter the 16 digit number of the card I want to replace 

Level 2
Feb 25, 2020 10:38:31 PM

After it tells me I have multiple  turbo tax cards that I need to enter my card number of which I have never had access  to due to never receiving  the  card I have never before had a turbo tax card despite  it saying there are 2 cards linked to my social after it tells me that it continues  to say please enter your 16 digit  card number which I obviously  can not provide due to NEVER  receiving  the card after that it hangs up I have not once been able to talk with an actual person and I am highly  disappointed in turbo tax

Intuit Alumni
Feb 26, 2020 8:21:07 AM

We are sorry you are disappointed. If you look at your tax return, there will be an account number for your direct deposit. 

Please follow the instructions below to see your account number.

 

Here's how to get in to see what you selected: 

  1. Open your return if it's not already open. 

  2. On the Tax Home screen with the amount of your refund and status, scroll down and select Add a State (don't worry, we're not adding a state) to access your tax forms and worksheets. 

  3. In the left menu, select Tax Tools then Print Center. 

  4. On the TurboTax Print Center screen, select Print, save or preview this year's return. 

  5. On the next TurboTax Print Center screen, select 2019 federal returns and Include Government and TurboTax Worksheets (optional), then select View or Print Forms. 

  6. The information will be on the first page, Electronic Filing Instructions for your 2019 Federal Tax Return next to Balance Due/Refund. 

Level 2
Feb 26, 2020 11:24:02 AM

That literally  has nothing to  do with what I have been talking about at this point turbo tax and there employees  are seen as nothing but incompetent  I know in what manner I requested  my taxes I know I requested  a turbotax  card  that I have not received  I filed on the 6th of February  its literally  been 3 weeks I was supposed to receive my  card before my taxes were even deposited  to the card and I have not received  the  card yet it has all my tax money on it and this is beyond insane, your customer  service is beyond terrible and I am 100% dissatisfied  and will  never use turbo tax again this is 100% unacceptable  I have not once been able to speak  to an actual  representative  on the phone your obviously  not an actual  person yourself because you wouldn't be so incompetent I wanted to know why  turbotax is telling me I have 2 cards with them when this is the first turbotax card  I have ever ordered  because I can not talk to a representative  about my card I never received  because of it they ask me for a card number I dont have and then they hang up 

Level 1
Feb 26, 2020 8:43:52 PM

im having the same problem,  I've called every number they give u to call but because I have previous cards with them they keep ask I for my card number!! I DONT HAVE MY CARD! I don't know [removed] else to do the only other option is writing a letter like are u kidding me? WHAT CAN I DO .? I need my money!

Level 2
Feb 27, 2020 1:35:49 PM

Thanks for the lack of **bleep**ing help