I've tried calling the IRS and TurboTax and it says the return was sent to my bank. But I never received it nor have my information to receive it.
How did you prepare your return--Online TurboTax or the desktop version?
If you were surprised it went by direct deposit to a bank, what did you choose for your refund option when you filed? How were you thinking it was going to be handled? Did you choose direct deposit? Be aware that the IRS will also say it went to a bank, even if it went to a prepaid debit card such as the Credit Karma MoneySpend Card or a brokerage account. Did you by chance choose the Credit Karma account?
Did the IRS give you a bank name, and if so, was it different from your bank account?
Did you have any TurboTax fees that you chose to pay out of your Federal refund? If so, the IRS sends it to a third-party bank where the fees are subtracted, then that bank sends the remainder to your bank (or card.) The company that handles that is called SBTPG (Santa Barbara Tax Products Group.) If you DID use that service to pay any TurboTax fees, we can tell you how to use the refund lookup tool at the SBTPG website.
You can also look at a couple of summary pages in your return to see what the refund choice was. If you used Online TurboTax, the FAQ below tells you how to get the PDF that contains the worksheets. Look at a page called Filing Instructions, which may have refund info on it, and also look at a page called 2024 Federal Tax Return Summary.
NOTE: When you open your return interview to get to the Print Center, do not make any changes in it. If you ever have to amend anything, it has to start off exactly as filed.
NOTE: Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc. Be sure to store them safely and securely to guard against computer theft, hacking, etc.