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New Member
posted Feb 29, 2020 10:38:20 PM

How do I change from the deluxe edition to free edition after i filed my taxex?

I filed my taxes with the free edition and now I am trying to amend my return but it changed me to having the free edition to the deluxe and now their saying i have to pay $80 to get it done.

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1 Replies
Level 15
Mar 1, 2020 12:36:49 AM

You can't downgrade a return that's already been filed, since downgrading requires one to "clear and start over", which cannot be done on a filed return.  If you truly don't need Deluxe, TurboTax Customer Support can assist you with that dilemma.

 

Why were you amending?   Perhaps you added something that can't be handled in Free Edition and requires Deluxe.   Examples would be student loan interest, education credits, retirement savings credit, dependent child credit, itemized deductions, foreign earned income, anything requiring Schedules 1-3, etc.

 

FAQ:  Why do I have to upgrade from Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

 

If you don't think you have anything that would have prompted an upgrade to Deluxe, you can phone TurboTax Support for assistance.

 

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Or use this contact form:
https://support.turbotax.intuit.com/contact