I called TurboTax and they didn't know either. I have already completed my return but not filed (have to file on paper) so I have the opportunity to edit if I can only figure out how.
If you have not filed yet, don't file an amended return, just fix the one you started.
If you are having trouble getting into your return (because you said you were done and you were going to mail the return in) :
Now click on state and edit (continue) the NY return.
Thanks - that opens up my W-2s, but that's not the issue. Because NY taxes ALL wages and then I only pay a portion, there was a part asking me what portion I worked in NY where I had to allocate by % of total income, total days from 2018, etc. That is what I need to fix (it isn't something on my W-2, rather a simple calculation about total NY income/total income). I received an updated document from my employer after I finished (but did not file) my return so I need to find that specific set of questions and update the portion of NY income as a percentage of the total . It is not something I can find from the W-2 page since my W-2 for NY lists my entire wages.
When you go back into the state, (Continue or Edit) you should see an edit option for Income, Click Done with Income, and this takes me back to the allocation pages. Doesn't that work for you?
Don't go back to your W2, that is on the federal side, click "State" (under Federal) on the left side bar first.
I think I'm getting an issue with clicking on the states. none of them are hyperlinks and i can't click into anything specifically except for "amend" from which I only have options to edit w-2s. is that an issue?
just figured it out - it wasn't prompting me to go to that income adjustment page until I made a random w-2 edit, which I had to go back and fix. thanks for the help though!