For questions concerning your PrePaid Visa card please contact Green Dot Customer Service: https://www.turboprepaidcard.com/ or call (888) 285-4169 toll-free.
If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169. Do not choose option 2. The recording will repeat a few times, but then you will get more options.
If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169. Do not choose option 2. The recording will repeat a few times, but then you will get more options.
For any questions or concerns related to the Turbo Prepaid Visa, please click here to contact customer support.
TurboTax does not have access to your account for the Turbo Prepaid Visa Card issued by Green Dot.
All questions concerning the TurboTax Prepaid Visa card from Green Dot, or your account with them, should be directed to their customer service. Find more information at https://turbodebitcard.intuit.com/contact-us
Unfortunately, we do not have that private information to give you. If it's been over 10 business days you may need to call and order a replacement. Visit TurboDebitCard.com or call us toll-free at (888) 285-4169. Check the address we have for you and update it if needed.
How can you get re open the card because the TurboTax closes the card that my stimulus has been sent to omg I’m so pissed they said it would just come to my mail but I check online and it says it’s been deposited to the TurboTax card
^ This is exactly what happened to me. I am so frustrated right now. Thankfully I got through to customer service and the representative that helped me was a very nice guy (and I'm sure they've been dealing with some angry people lately).
My Govt. stim was deposited my second Turbo account, which I didn't know I had. It's completely separate from my original Turbo account that I filed 2018 taxes with, and I haven't filed 2019 yet. Instead of trying to figure out WHY I had two accounts, I just let the nice Turbo rep. do what he had to do. So he expedited the shipment on the card for account #2, which he said 3 to 5 business days ... we will see.
This has been so incredibly frustrating for me. I have called the only number I could find [phone number removed] at least 50 times, and only ONCE did I finally enter the "correct" prompts to get me in touch with a rep... after about an hour wait.
I understand that there's a lot of craziness going on right now, but I've also been working this entire time, as the company I work for is considered essential to infrastructure... What I'm trying to say is there's no excuse for me to have been HUNG UP ON 49 times because the digital operator kept asking me for a card number associated with an account THAT I NEVER HAD.
If you're in the same scenario, this is what I did:
Call [phone number removed]
***This is how you get to a representative***
Even if you have no idea what the issue is (like me), or you didn't lost your card, or whatever the reason, just follow the above steps to reach a human being to assist you.
Good luck. Hope no-one has as much stress and difficulty getting through as I did.
I will be closing both of my accounts and never using anything Turbo again after all of this is said and done. (Nothing on the Turbo rep, he was great.)
The phone number that was removed from my previous post is the support number for Turbo Prepaid on the back of your card. I'm not trying to break ToS, so you'll have to google that number. Or click here and CONTROL + F to find 888 in the page. That will get your their customer service number.
How do I get my 16 dig card number and expiration date and back of card 3dig number
It depends.
If you no longer have access to your Turbo Visa Debit Card, you have two options:
1) If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen.
2) If you don’t know your account login information, call 888-285-4169 for assistance.
You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.
If calling, please be patient. It might take a number of attempts to get through.
Please see the following link for more information, including how to contact customer service, should you need additional assistance.
Re: How do I access my 16 digit prepaid card number before it arrives in the mail
Help with your TurboTax card has been provided by clicking here.
@Russell00001 All prepaid card questions or concerns will need to be directed to card support; contact details can be found here.