How do actually contact a person at turbo tax. I have found errors in their software that has impacted my adult children's returns after turbo tax showed no errors

You can speak to a person, you just have to go through the procedure to do that. You can get TurboTax support contact information, including phone numbers, at this link: https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lgu63kikh

Here's how you contact customer service:  Turbo Tax Customer Service 

If you give us more information about what it not transferring, we can possibly help you here.