How can I track my prepaid card from terbo tax that should be in the mail? They issued me a card number on my app/online but I have yet to receive the card it's self.

New Member

Jun 4, 2019 7:40:08 PM

What steps did you take to get your card number without have the card yet

Level 9

Jun 4, 2019 7:40:09 PM

There is no way to track the card since they send it via USPS regular mail. It takes about 5-10 business days after ordering it, to receive it. If it’s been longer than that, please contact Turbo Prepaid Visa Card at (888) 285-4169 for assistance so that they can get you another sent out.

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New Member

Jun 4, 2019 7:40:10 PM

Is there a way I can track it online on my own?

Level 9

Jun 4, 2019 7:40:12 PM

They do not provide options to track it since they send it via regular USPS mail. You'd have to call them if it's been longer than the 5-10 business days and they will cancel it and send you a new one.

New Member

Jun 4, 2019 7:40:13 PM

I cancelled my first one and reordered a second one on Feb.10th hopefully this one comes because my money should be on my card this week coming up. This is so crazy I didn't have this problem last year with the netspend card. I hope it comes or I won't be able to get my refund.

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How can I track my prepaid card from terbo tax that should be in the mail? They issued me a card number on my app/online but I have yet to receive the card it's self.