If you would like to request a replacement for your Turbo Prepaid Visa® Card, you may click here to report it lost/stolen or contact the Customer Care department toll-free at (888) 285-4169.
Once your card has been reported lost, stolen, or damaged, the balance is then transferred to the new card and shipped to the address on file. There is also a $5 fee for each replacement card ordered.
For further information on this topic, you may review the FAQ: Getting to know the Turbo Prepaid Visa® Card
Never got a card and can't get a human on the line to fix the issue. Scam scam scam... Now I'm not gonna get my refund. Thanks jerks.
Going through the same bull crap I have used turbo tax for years n it has always been great now the bank says my refund was sent to a card I never received n I can't get a real person on the card phone line
UGh this never happened when they used NetSpend. What a freaking scam. I have about had it with Turbo Tax after this fiasco. Used them for years but next year it will be someone else.
I never received my card as well and every time I call a representative they hang up in my face. I won’t even receive my taxes this year over this. This should most definitely be illegal and I’m NEVER filing with them again.
Did you all get your card yet? @bdamos35 @cherlrhea @schoolhouse @tin270hi
it took alot of searching and an hour and ahalf on hold but yes I got the card
I still have got mine and cant get hold of anyone!!!!! Pleade help
When you call the number choose option 1 not the report never received. Takes awhile but you will get to a person and if ya bitch loud enough you get it fed exd have you created your account with turboprepaidcard? It will get you the llast 4 numbers of the card which you will need
After I press 1 it just keep saying same thing then hang up @chelrhea
Sorry shouldn't have said option 1. You first have to set up the online account at turboprepaidcard.com and get the last 4 numbers of your card. They you call and after the announcements it asks you to enter the last 4 digits of your card. enter them and you will get to a human. and plan to be on hold for awhile. A lot of people are looking for their cards
Sorry shouldn't have said option 1. You first have to set up the online account at turboprepaidcard.com and get the last 4 numbers of your card. They you call and after the announcements it asks you to enter the last 4 digits of your card. enter them and you will get to a human. and plan to be on hold for awhile. A lot of people are looking for their cards
How long did it take your card with fed ex? & did they give u a confirmation number to track it? @chelrhea
They ship it 3 day. And I actually got mine in 2 days (don;t count weekends) Yes you can get the tracking number
I see where they took 5 dollars out my account is that for the replacement card? @chelrhea