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Returning Member
posted Mar 30, 2022 3:11:19 PM

How can I find your billing information?

I need to see the amounts that TT took out of my refund for filing and direct deposit. I can't get back there by going through again.

0 5 703
5 Replies
Level 15
Mar 30, 2022 3:51:54 PM

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99 or $44.99 in CA)

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

What is Refund Processing Service?

Returning Member
Mar 30, 2022 4:33:02 PM

The answer given is for Online version. I'm using Deluxe CD version. I thought I selected that but it changes all the time here.

Level 15
Mar 30, 2022 4:55:57 PM

@tristatesteam If you have the CD/download why are you asking the price?   You pay for it before you download it so you should know what you paid.   Look at your own credit card record if you do not remember how much you paid for your software.    The only other fees would have been any add-ons you opted in to when you were filing like audit support, etc.  If  you chose to pay for add-ons using your federal refund then there was an extra refund processing fee added of $39.99 ($44.99 in CA).    With the  CD/download there is also a fee to e-file the state---which can be avoided if you mail the state.

Returning Member
Apr 2, 2022 6:06:08 AM

xmasbaby0 says: If you have the CD/download why are you asking the price?

You think I'm that dumb? I have that. I need the amounts, there were 3 or 4, that were taken from my refund. I didn't record them then and TurboTax won't let me go back to that page.

Level 15
Apr 2, 2022 6:30:21 AM

Your original question did not mention that you had "add-ons"----and you still have not told us what add-ons you have.   ("There were 3 or 4")   If you e-filed a state return there would have been a state e-file fee of $20 to $25 depending on when you e-filed (the price changed on March 1).   Did you add MAX defend and restore?   Or Audit Support?  $44.99   Did you add a second state program ($44.99) If you chose to have any of those add-ons and then chose to have those fees deducted from your federal refund there was also a refund processing fee of $39.99 ($44.99 in CA--- called "Premium" services) to have a third party bank receive your refund, extract your fees and send you the rest of the refund.

 

 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number