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New Member
posted Jun 4, 2019 7:05:05 PM

How can I find out if the IRS is keeping my income tax return

My income tax return was accepted and been deposited in my account but I don't have a account and I have not received my Visa card

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1 Best answer
Intuit Alumni
Jun 4, 2019 7:05:07 PM

If you did not receive your TurboTax Prepaid Visa card, you will need to contact their customer service to get a new card issued and report the other one lost.  Their number is:  (888) 285-4169

Did you track your refund here to see if it stated deposited? https://www.irs.gov/refunds

If it was deposited in an account that is not active, you will receive a paper check of your refund.  

1 Replies
Intuit Alumni
Jun 4, 2019 7:05:07 PM

If you did not receive your TurboTax Prepaid Visa card, you will need to contact their customer service to get a new card issued and report the other one lost.  Their number is:  (888) 285-4169

Did you track your refund here to see if it stated deposited? https://www.irs.gov/refunds

If it was deposited in an account that is not active, you will receive a paper check of your refund.