If you got the card there was paperwork that it was sent with just like any other credit/debit card does.
For assistance with your TurboTax Prepaid Visa Card, please visit TurboPrepaidCard.com or call (888) 285-4169.
When calling, press Option 1, then 2.
I have two accounts and don't know the card number. The account ending in 5885 I dont have that card anymore it is and need to close that account and have my money sent to my other account.
I'm in the same boat, I have the last 4 I sent in my two documents to validate my ID and close the account but they didn't except and I can't get to a live representative to see why it was declined. It's been rough getting through
@Rbbully81 If you no longer have your physical Turbo Visa Debit Card, please contact customer service to report your card lost/stolen. Please see How do I report my card lost or stolen? for instructions.
I sent for a new card like a week ago which i suppose to had it within 3 days. I haven't gotten it yet at this point i don't know my carc number
Unfortunately, we are unable to assist with the Turbo Visa Debit Card in this forum. You will need to call customer service. The correct number is listed on the Contact us page.
The typical time is 8-10 days for delivery. If you opted for expedited delivery the time is shorter however times are delayed due to COVID-19 restrictions and may impact these shipping timeframes.
I'm trying to order a new card so I can get my stimulus check and change my address
TurboTax prepaid Visa is issued by Green Dot Bank. Here is the number to contact them: (888) 285-4169.
Getting a new card and changing your address with Green Dot Bank will not change where the IRS sends your third stimulus payment.
The IRS no longer has a way to update your bank account information at the Get My Payment site for the stimulus payments. In 2020 it was possible to update through the Get My Payment website.
In 2021, your bank account information cannot be changed at the Get My Payment site.
The bank account information in Get My Payment came from one of the following sources:
If your bank information is invalid or the account has been closed, the bank will return your payment to the IRS and the IRS will mail it to you by check at the address they have on file.
Check the status of your payment at the Get My Payment site.
The easiest way to update your bank account and address with the IRS is to file your 2020 tax return with your current address and bank information, if you haven’t already done so. The fastest way to file the return and have your address updated, is to file it electronically.
@kelljf
@markwag3226 wrote:i lost my card and need to report it lost
What kind of card??? Is it a new Credit Karma Visa Debit Card and Credit Karma Money Spend Account? Or is it a Turbo Visa Debit Card? Or is it something else?
This is a user community forum, but we may be able to tell you how to contact the card's customer support.
@111073kenzie "Card" is not a question. What are you trying to do? What kind of card are you asking about? This is not live chat. You need to ask a complete and clear question or we do not know how to help you.