Hi, I believe I filed my taxes with TurboTax for year 2015. (since I have worked in the states from Jan 2015 to Feb 2016 ) But on My TurboTax page, it has informations for 2014 Tax year. Could you please check? I'm back in Korea now and need to turn in tax related documents.
Most often, users experience this issue when they have more than one TurboTax account and don't realize it. In order to access an online return, you must use the EXACT account (same username and password) that you did when you prepared the return. I'm giving you more info below with assistance in finding out if you have multiple accounts, along with other possibilities. Hope this helps!
Did you file your 2015 return using the online (web-based) platform, or the desktop (CD/download) platform?
Most often, users experience this issue when they have more than one TurboTax account and don't realize it. In order to access an online return, you must use the EXACT account (same username and password) that you did when you prepared the return. I'm giving you more info below with assistance in finding out if you have multiple accounts, along with other possibilities. Hope this helps!
THANK YOU! Saved my life. It was my former student email ID. Thanks again!