☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Apr 9, 2024 9:43:29 AM

Hello, the IRS sent me a letter to verify my identity, but I haven't received it. I verified my

Hello, the IRS sent me a letter to verify my identity, but I haven't received it. I verified my identity through ID.me, but it was not accepted. Since I am currently abroad, I cannot go to the branch. I mailed my 1040 and W2 forms five weeks ago but haven't heard anything back. I am unable to reach customer service at the IRS. Can anyone help with this?

1 2 2485
2 Replies
Employee Tax Expert
Apr 9, 2024 9:45:11 AM

Here is an FAQ about handling identity verification requests from the IRS.

 

Unfortunately there is nothing we can do in community to help you.

Level 15
Apr 9, 2024 10:16:08 AM

"I am currently abroad, "

When you return to US, you can visit nearest  TAC Taxpayer Assistance Center in person.

 

your IRS letter may allow you to verify online.

Getting past ID.me is not considered ID verification for tax filing.

 

@serhat1717