When your Refund Advance funds are ready you'll receive an email with a virtual Turbo® Visa® Debit Card that you can use to make purchases online. You'll receive a physical card in the mail in 5-10 business days (this doesn't include Saturday, Sunday, and official holidays). If you did not receive an email, please check your spam or junk folder. Please call 1-888-679-8122 for further assistance.
Please click the TurboTax Help link, listed below, to learn more.
https://ttlc.intuit.com/replies/6467221