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New Member
posted Feb 17, 2020 1:03:26 PM

Has anyone received their prepaid card yet? Or do you have to wait until you get an DD?

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6 Replies
Intuit Alumni
Feb 17, 2020 1:21:59 PM

No you don't have to wait until the IRS or state deposits your applicable refunds to receive your Turbo Visa Debit Card. You will typically receive the Turbo Visa Debit Card in the mail in 5-10 business days (remember: Saturday, Sunday, and official holidays don't count as business days). 

Please see this TurboTax FAQ for more information.

New Member
Feb 20, 2020 12:31:38 PM

I haven't received my card yet its been its been more than 10days 

I got accepted 1/28 its 2/21&still no card 

Intuit Alumni
Feb 20, 2020 12:42:26 PM

Please visit TurboDebitCard.com or call us toll-free at (888) 285-4169  to check the address we have for you, update your address, or have a new card sent to you if it's been longer than 10 business days.

New Member
Feb 20, 2020 12:50:36 PM

I have tried calling but when I put in my information it says invalid

Intuit Alumni
Feb 20, 2020 12:58:59 PM

The link below will guide you through getting help with you prepaid card as well as contacting someone to further assist you with your card.

https://turbodebitcard.intuit.com/help-faq-s#ATMusagePIN

New Member
Feb 20, 2020 1:20:08 PM

I be tried that and nothing it keeps saying invalid