The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.
Did you get a paper check from a Green Dot bank?
Did you have any TurboTax fees that you chose to pay out of your Federal refund? If so, that pay-out-of-refund method is handled by a company SBTPG (aka TPG or Tax Products Group). SBTPG is a Green Dot company.
The following is a scenario in which you might get a paper check from a Green Dot bank. I don't know if this is what happened to you, but it could explain it.
If you chose to pay your TurboTax fees out of your Federal refund, SBTPG's bank would normally receive your refund from the IRS, take out the TurboTax fees, then try to send the rest of the refund to your bank account (or card). If for some reason, that second direct deposit failed, the funds would go back to SBTPG's bank, who would then issue you a paper check in the mail.
If you DID use that method to pay your TurboTax product fees, you may be able to learn some info at SBTPG's refund lookup tool at their website.
To use their refund lookup tool choose the "For taxpayers" portal at:
https://www.sbtpg.com/
I want to know why my federal refund was sent to Green Dot bank anyway I have a routing number to my bank I still have not received my 2022 refund this is BS
Are you using the Pay With My Refund option to pay your TurboTax fees? For more information regarding this service please visit the help articles below.
What is Refund Processing Service? - Intuit