Although we personally do not have access to your approval or denial, if you qualify for Refund Advance and are approved for the Turbo Prepaid Visa Card1,
you’ll be notified by email of the approved amount and you’ll be able
to start spending online, typically within 48 hours of the IRS accepting
your return.
We'll email you instructions on how to set up your Turbo Card account to start spending online.
Your Turbo Card will arrive in the mail within 5-10 business days. The temporary card info will work for 15 days or until you activate your physical Turbo Prepaid Visa Card, which will arrive within 5 to 10 business days of IRS acceptance and loan approval.
The rest of your refund (minus any TurboTax fees) will be loaded on the same Turbo Card as your Refund Advance, typically within 21 days from IRS acceptance. You’ll be able to spend the money anywhere Visa is accepted in the U.S. This includes physical and online stores.
If you weren’t approved, you will receive an email from First Century Bank, N.A. with the general reason for denial and contact information if you have additional questions about the decision.
Please review the TurboTax FAQ below for more information.
I was approved for an advance too and never got it, or any info about approval/denial
I was approved for an advance too and never got it, or any info about approval/denial
I didn't receive any email if I got approved or not just got the card
Not every return qualifies for a Refund Advance, please see the link here for more information, scroll down to the link, "About the Refund Advance application processe" for more details: https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557
I was preappoved for $1500 which is the absolute ONLY reason that I had my refund go to the Turbo Tax Card. I got an email saying that my refunded was accepted but my advance was denied! I feel like I was tricked into using that card! Not ok
You will not receive a final decision of whether you are approved for the Loan until after you file your taxes and the IRS accepts your return. Also, if you apply for a loan and are not approved your tax refund will be placed on a Turbo® Visa® Debit Card. You can find more important offer details and disclosures about Refund Advance here.
If we aren't approved for the loan until after then why did it tell me I was before I signed my taxes? I recieved the email and created an account for the card. Still no money 5 hours after being accepted.
I feel tricked as well. I would have never gotten my return sent to this card if not for the “cash advance”.
After acceptance you will receive an email one hour from Turbo Tax with information concerning your "Virtual Card". You will then set up your information per the instructions in the email. Approximately 48 hours later, you should have the funds on your virtual card. For additional information, please see below:
https://ttlc.intuit.com/community/refunds/help/about-receiving-your-refund-advance/00/27510
@JamiedeeR I’m right there with you except last year I got the loan within 8mins of my refund being accepted. It’s been almost 10hours and still no advance. If I don’t get it by tomorrow I’m going to call the back of the card and see what is up because I’m not going to play with that.
@Msbarra you are right that is not ok and you should call TurboTax and the back of that card when you get it. I thinks it’s very unfair to say you are prequalified for something when I’m reality you are not.
My efile was accepted but I did not receive email to set up card info.
I never received my email. I think it was sent to an old email. My email was not updated until after I submitted my taxes and applied for the loan. Therefore I believe Link was sent to old email. I have tried to contact greendot card to get more info. There is no one to help. So maybe you can help me I am in desperate need.
I never received My email was not updated until after I submitted my taxes and applied for the loan. Therefore I believe Link was sent to old email. I have tried to contact greendot card to get more info. There is no one to help. So maybe you can help me I am in desperate need.
Same here I was approved...then I checked my email and it said I wasn’t approved but the email did not come from First Century but from green dot..definitely feels like this was a setup!
Please refer to the following help article for information on receiving your Turbo Debit Card.
When will I receive my Turbo® Visa® Debit Card? - Community
If you have any questions or need assistance with your Turbo Debit Card, please visit TurboDebitCard or call us toll-free at (888) 285-4169.
Did i get approved for a cash advance from turbo tax tgey say i did when i filed and the irs accepted my refund yesterday and i didn't receive a cash advance
If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.
We'll email you instructions on how to set up your Turbo Card account to start spending online.
The temporary card info will work for 15 days or until you activate your physical Turbo Card, which will arrive within 5 to 10 business days of IRS acceptance and loan approval.
The rest of your refund (minus any TurboTax fees) will be loaded on the same Turbo Card as your Refund Advance, typically within 21 days from IRS acceptance. You’ll be able to spend the money anywhere Visa is accepted in the U.S. This includes physical and online stores.
If you weren’t approved, you will receive an email from First Century Bank, N.A. with the reason for denial and contact information if you have additional questions about the decision.
I haven't heard from nobody about cash advance no email about approval or denial I really need that advance don't understand why i didn't get it can someone explain I did not recieve no kind of response thats not right
If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.
If you weren’t approved, you will receive an email from First Century Bank, N.A. with the reason for denial and contact information if you have additional questions about the decision.
@DaraLO I received and email from GreenDot stating that although my advance wad denied ... yada yada. But this was received before my actual taxes had even been accepted, so is that my denial or is there still a chance I will get the advanced.
Along with everyone else, I feel used and tricked. I did this because I needed the advance and NOTHING should have caused me to be denied.
I did not get an email from anyone regarding the advance. I got the email from TurboTax saying my return was accepted about 48 hours ago, but no email from the bank saying if I was denied or approved for a certain amount.
Is there a phone number to call to see if I was approved or denied? I'm not upset if I was denied, but I am upset about the lack of communication.