Century Bank says Turbo Tax has not informed them that my Taxes were approved. I qualify for the advance. Is there a glitch?

For this, we ask that you please verify that the primary tax-payer name is the same as the Credit Karma account created for your Refund Advance.  If it does, please reach back out here for the next steps.

Yes my information matches on turbo and credit karma

If it matches, the next step is to reach out directly to Credit Karma on their Contact Us page.