Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.
You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "
Transmit my returns now
".
After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.
Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.
To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
we have no ability to access that information. you can use the IRS refund status website
your state's department of revenue website probably has a similar link. if nothing shows it would indicate that the IRS/state never got them or if mailed there sitting in a mailbag
but first, if you e-filed, access your Turbotax account to see if the returns have been accepted. you should have gotten two e-mails for each - first says submitted. the second says accepted or rejected. if it says rejected or their is no status that would indicate you never completed the e-filing by clicking on the "submit link"
if you mailed them, they could sit for months in a mailbag until the taxing authorities get to them
another option is to call them
Call 800-829-1040
It should then transfer you to an agent. Note when its phone line are busy you may be on hold for a long while or disconnected
your state probably has a phone number to call by you'll have to check its website.
further questions should be posted in this thread.