If you are using the online version, your information is saved. It's possible you may have more than one account.
This Turbo Tax FAQ will provide information on accessing the correct account.
How many TurboTax accounts do I have?
If you are using the online version, your information is saved. It's possible you may have more than one account.
This Turbo Tax FAQ will provide information on accessing the correct account.
How many TurboTax accounts do I have?
And what if you are not using the online version? Turbo Tax searched for updates, shut down my almost complete return, supposedly saved it, and now can't find it? So what now?
If you do not have a saved copy of your return, and are using the desk top version, you would need to start over. I would recommend checking the recycle bin to see if the copy happened to be moved there. @My Username
Your tax return file ends in .tax2019, .tax2020, .tax2021 etc. Search your computer for it. Check the Recycle Bin or Trash. Check in One Drive, etc. it should be in your Documents then in the Turbo Tax folder. Check your backups. Also if you have multiple Windows user accounts, log into each one and do the search for the *.tax2021 data file from within each one and checking the Recycle Bin in each one.
If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like "~your name.tax2021". That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.
How to show the file extension in Windows
https://www.howtogeek.com/205086/beginner-how-to-make-windows-show-file-extensions/
See this post (scroll down) he found his files in the Administrator account
Don't know if this will help any Turbo Tax users but one Quicken user found them......
What I found was that my Quicken Data files ended up in the One-drive Recycle bin. Not sure how, but I found them there. I placed the files back onto the laptop and brought the files into Quicken and now have all my data back.
@jpomodoro1 What is your question? Are you looking for your online return?
It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/
Just purchased Premier, used Deluxe last year for 2021. TurboTax Can't find last year's tax return on my Mac. Can someone help ?