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Level 1
posted Jan 30, 2021 4:04:56 PM

Can't find Amend a return in TurboTax 2018

I read   https://ttlc.intuit.com/community/amending/help/how-do-i-amend-my-return-in-the-turbotax-cd-download-software/00/27578/message-id/_61

 

However I couldn't follow this line " Inside your program, search for amend and then click the Jump to link."

 

When I searched, it returned a list of topics including the above document.  I did not see "Jump to" link.

I couldn't see any selection in the menus.

 

What am I missing?

0 2 255
1 Best answer
Intuit Alumni
Jan 31, 2021 10:32:25 AM

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

2 Replies
Intuit Alumni
Jan 31, 2021 10:32:25 AM

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

Level 1
Jan 31, 2021 6:20:24 PM

ok, I did follow your instructions and contacted a live support person.  Once I did screen sharing, and followed the exact same steps I did before, then the "Jump to" Amend link showed up!

I couldn't explain it, but it is now working.